Policies & Procedures
Pitney Bowes Business Insight (PBBI) University is designed to help your individual staff members learn quickly and easily how to use the full range of functions available in our products. In some cases, successful completion of seminars may be required to receive phone support. Visit the PBBI University’s Online Registration web site to find the availability of educational classes at our PBBI University. You may also contact your sales executive, or call 1 (800) 859-4133, Options 1,1 to reach PBBI University directly.
We help our students gain product and application knowledge needed to use our products successfully. Most of our instructor-led classes provide you with a student guide, product user’s guides, and practical application exercises using hands-on training.
Education Guide
The Education Guide provides information about PBBI University along with course descriptions and pricing.
Registration
It's easy to search our scheduled classes and register for training. Simply visit our Online Registration System for the course schedules and to register for training. You may also call PBBI University at 1-800-859-4133, Options 1,1 or email us at education@g1.com.
After you register for a PBBI University course, a Confirmation Letter is emailed to you, which includes the class name, date, location, hours and other specific information regarding your registered course. All registrations are made on a first-come, first-served basis.
Please notify PBBI University prior to the start of the class if you require any special accommodations during your class. You may reach PBBI University at 1-800-859-4133, Options 1,1 or email us at education@g1.com.
Public Seminars and On-Site Seminars
PBBI University offers public seminars at our Regional Training Centers. These seminars can be customized for your site. Call the PBBI University Education Manager at 301-918-6392 to inquire about cost-effective, on-site training solutions.
Advanced and Generic Industry Courses
PBBI University offers both advanced product courses and industry-specific courses. These seminars are targeted to students who are familiar with our products and want to:
- Develop advanced application knowledge
- Keep pace with industry-related issues
Basic Policy
Video or audio taping of PBBI University classes is not permitted at any time.
- Dress: Casual
- Time: 9:00 a.m. to 5:00 p.m., unless specified otherwise
Payment
We bill you for tuition payment after you take your class. You can use these forms of payment:
- Check
- Money Order
- Credit Card
- Purchase Order
For Purchase Orders, please provide us with the Purchase Order number, student name, class name, and class date.
Note: You will be billed after the class. To pay by credit card, choose Bill Me Later as your payment method. When your bill arrives, you may pay by credit card.
Cancellation Policy
For public seminars, PBBI University reserves the right to modify class schedules, change course content, control class size, and cancel classes at any time. We assume no responsibility for unexpected cancellations for Acts of God/inclement weather, or other conditions beyond our control; however, we will make every effort to conduct all scheduled classes.
Upon occasion you may need to cancel a confirmed registration. If so, contact PBBI University as soon as possible to cancel. Enrollment cancellations must be made at least two weeks prior to the class start date or a processing fee equal to one-third of the value of the tuition fee will be incurred. If you do not cancel your registration and do not attend the class, you will be charged the full course price. Cancellation fees must be paid prior to registration in subsequent classes.
PBBI University will make every effort to schedule courses to accommodate our customers. Enroll as early as you can. Classes with low enrollment may be canceled two weeks prior to the start date. In instances when we must cancel a course, we will notify confirmed students. Students will have the option of transferring registration to another scheduled class or not being billed for the class.
If you need to cancel confirmed onsite training, contact the PBBI University Education Manager, at least 10 days before the class, to cancel or reschedule. If you cancel within the 10-day period prior to the class, you will incur a processing fee equal to one-third of the onsite training fee.
Inclement Weather
For weather related cancellation status, call 800-859-4133.
Choose option 1, and then option 9.
Travel and Hotel Arrangements
Seminar registrations are made separately from your travel accommodations. Please refer to the Cancellation Policy section to enroll in or cancel a class. It is important to book your travel plans well in advance. Often, hotel rooms and/or travel services are not available at the last minute. Please contact your travel agency and/or hotels and airlines directly to make travel and/or overnight accommodations. If you postpone a trip, be sure to change your travel and accommodation reservations using your normal method. Air reservations must be made directly with the airlines or your travel agency. Many airlines apply penalties for cancellation or change; please be advised that if you purchase such a fare, you are doing so at your own risk.
All training seminars will be held at our Pitney Bowes Business Insight Regional Training Centers unless noted otherwise in your confirmation letter.